Returns and Refunds Policy

Thank you for choosing hemp!

If you are not entirely satisfied with your purchase, we’re committed to making things right. We’re here to help.

Retail Order Returns & Refunds

Retail products purchased from our online shop, such as t-shirts, posters, and non-custom items, can be returned within 30 days of the original purchase date of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging
  • The product isn’t used or damaged
  • The product has no custom printing, branding, or personalization 
  • You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

Send the product with its original packing and the receipt or proof of purchase, to:

2 Massachusetts Ave NE #76699 Washington, DC 20013 USA

Items returned to us without prior written approval will not be accepted. Please do not send any items for a return, refund, or exchange without contacting us first.

Shipping charges

Shipping charges incurred in connection with the return or exchange of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during return shipping to Custom Hemp. Please consider purchasing shipping insurance to cover the full value of your order for additional protection. 

Damaged items

If an order arrives damaged, please document the damage (take pictures/videos) and notify us immediately for assistance.

Damaged Paper Goods

Due to the delicate nature of our paper products, customers must be able to demonstrate that products arrived damaged and were not damaged upon unpacking or after being used. 

Paper products that are damaged in shipping may be returned for store credit, replaced, or exchanged. Please follow the instructions for Damaged Items (above) and contact us immediately if you receive an item that appears to have been damaged during shipping.

Sale items

Sale items can be returned unless, at the time of your purchase, the product description displayed a “Final Sale” notice for the product or otherwise indicated that returns would not be accepted. 

Digital products

We do not issue refunds for digital products once the order is confirmed and the product is sent.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Custom Order Returns & Refunds

We only accept returns and offer full refunds on stocked and pre-printed retail items such as t-shirts, posters, and non-custom items purchased through our online store. 

We do not accept returns on custom orders, and we do not provide cash refunds. 

Eligible custom orders processed with errors caused by Custom Hemp will be refunded with store credit.

Custom orders processed with errors caused by improper design layout, low file resolution, typography errors, etc., will not be refunded but may be eligible for a discounted reprint (see below).

Some specialty orders may be ineligible for refunds or reprints. We’ll let you know if this applies to your order. 

Please contact support@customhemp.co for help with a return.  

Please be sure to triple-check your files and proofs for any errors before you approve your job for processing!

View our complete Returns and Refunds Policy

Damaged Goods

If you receive an order that’s damaged, please document the damage (with video or photo evidence) IMMEDIATELY and contact support@customhemp.co. We will investigate to determine if the damage was caused in production, shipping, or after delivery.

Orders damaged in production or shipping will be reprinted with rush processing and rush shipping at no expense to the client. Alternatively, the client may choose to accept store credit equal to the value of the damaged order.

Orders damaged after the order has been delivered will be considered the client’s responsibility and we cannot refund such orders.

Misprints and Reprints

In the event that you’d like to make a change to an order (or an item in an order) after we’ve begun processing the order, or if errors are discovered after a project has been processed but before it’s been shipped, we can usually reprint the order or specific item for a 50% reprinting fee. The 50% fee is due in full before the reprint order is processed. 

Not all orders are eligible for reprints. Reprints may be accepted or denied at our sole discretion.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: returns@customhemp.co

By visiting this page on our website: https://customhemp.co/contact/