File Setup Guide

Please review this page as you prepare your files for print.

File Types

We prefer PDF vector files, but we accept a variety of file types for custom jobs. 

For web store orders, only PDFs, JPGs, and PNGs are accepted. If you’d like to place a web store order but don’t have access to the required file type, please contact us for assistance.  

Here’s the full list of accepted file types (please note some jobs may have specific file requirements):

  • Adobe PDFs (.pdf)
  • Adobe Illustrator (.ai)
  • Adobe Photoshop (.psd)
  • EPS (.eps)
  • JPG/JPEG (.jpg, .jpeg)
  • PNG (.png)
  • TIFF (.tiff)
file setup guide - file type icons

Important! Please remember to flatten transparency and convert text to outlines before sending us your files.


All print files must have a minimum resolution of 300 dpi (dots per inch) at the desired print size.

To calculate the resolution of your files at the desired print size, divide the number of pixels in the file by the corresponding number of inches. Or, to determine the maximum print size for your files, divide the number of pixels by 300 (do this for both width and height).

For example, an image that’s 1800px x 1200px can be printed at a maximum size of 6” x 4” while maintaining a resolution of 300dpi (1800 pixels divided by 300 equals 6, and 1200 pixels divided by 300 equals 4).

To print an image at a size of 11” x 17”, the pixel dimensions of the image should be at least 3300px x 5100px.

If you only have access to lower-resolution files, or you’re having trouble determining the resolution of your files, please contact us for assistance. Lower-resolutions files may be ok for some projects, especially for larger print sizes.


As a general rule of thumb, we ask that you submit all files in CMYK color. That said, some projects may require different color modes. If this applies to your project, we’ll be sure to let you know.

Bleed & Safe Zone

Files with design elements extending to the edge of the product must include .25” of bleed (extension beyond the cut line) as well as at least .125” safe zone (the area between edge and critical design elements) on all four sides.

Designs for small products, thicker papers, and custom-shaped products should use larger safe zones. Designs for scored products should apply the document safe zone value to each side of the score line.

Cutting and Scoring

If your project involves cutting and scoring, please add these elements as separate and clearly marked layers in your artwork.

Specialty Print Techniques

If your project involves specialty printing techniques like letterpress, foil stamping, or spot UV, please add these elements as separate and clearly marked layers in your artwork.

Specialty Print File Setup

Specialty print techniques like letterpress, foiling, or spot UV, may require extra steps during file setup. If your project incorporates any of these techniques, we may ask for additional files and/or adjustments to meet the specifications required for your project. Please contact us for more information.

If you’re not a designer or your business doesn’t have one, we offer file setup services billed hourly. Please note that we can set up files for print and alter design layouts, but we do not create content.

Important: Custom Hemp is not responsible for proofing your content. We will not alter the design contents or layout. We will make suggestions if we see something out of place, but it is the client’s responsibility to make sure the design, layout, and copy are free of errors before approving the final proof. Once your proof is approved, your project will be printed according to the specifications of the approved file(s).

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